Help & Support

We're here to help.

Get in touch, manage your account, or find answers to common questions below. We aim to respond to all messages within 2 business days.

Get in touch

Tell us what's going on.

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We aim to reply within 2 business days

Send us a message

For bugs, subscription questions, account issues, or anything else — use this form and we'll get back to you directly.

Your message goes directly to the AIP Kitchen team. We don't use automated first responses.

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Email us directly

Prefer to write to us directly? Email us at support@aipkitchen.co.uk and we'll reply within 2 business days.

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Spotted a bug?

Email us at support@aipkitchen.co.uk with a description of what happened, which screen you were on, and your iOS version. Attach a screenshot if you have one — it helps us fix things faster.

Account & billing

Manage your account.

AIP Kitchen stores your data in the EU (Supabase, EU region). You have the right to access, correct, export, or delete your personal data at any time. Symptom data is treated as special category health data under UK GDPR and is never shared with third parties. To exercise any of these rights, email [email protected].

Common questions

Quick answers to common questions.

Why can't I use a certain ingredient in my recipe?
AIP Kitchen automatically builds your avoid list based on your current phase. During Elimination, the full AIP exclusion list applies — nightshades, eggs, grains, dairy, nuts, seeds, legumes, and more. During Reintroduction, the app removes foods you've marked as tolerated. If you think an ingredient should be available, check your phase in Profile Settings and your reintroduction test results.
How do I change my AIP phase?
Go to the Profile tab → Phase Settings. You can update your current phase and start date at any time. Changing phase will immediately update the recipes and ingredient restrictions across the app.
I've used all 5 of my free recipe creations. What happens now?
Free accounts include 5 AI recipe creations per month. When you reach the limit, you'll see an upgrade prompt. You can still browse all 6 curated free recipes, log symptoms, and track your phase. Upgrading to Pro unlocks unlimited recipe creation for £8.99/month or £69.99/year.
How do I cancel my Pro subscription?
AIP Kitchen Pro is billed through Apple. To cancel: open your iPhone Settings → tap your name → Subscriptions → find AIP Kitchen → tap Cancel Subscription. You'll keep Pro access until the end of your current billing period. You can also manage subscriptions at apps.apple.com/account/subscriptions.
The AI gave me a strange or incorrect recipe. What should I do?
AIP Kitchen's recipe tool uses AI to generate suggestions — occasionally results may be unexpected. Always check the ingredients against your current avoid list before cooking. If you notice a recipe that includes an ingredient it shouldn't, please report it using the form above so we can investigate. The recipe tool is for culinary inspiration only and is not a substitute for reading labels.
Can I use AIP Kitchen if I'm pregnant or have an eating disorder?
AIP Kitchen is not designed for use during pregnancy or by people managing an eating disorder. The Autoimmune Protocol is a significant dietary intervention. Please speak with a qualified healthcare provider before starting or continuing any elimination diet in these circumstances.
Is my symptom data private?
Yes. Your symptom log is treated as special category health data under UK GDPR. It is stored securely in our EU-based database (Supabase), is never shared with third parties, and is never passed to the AI recipe tool. Only you can see your symptom data within the app. You can request deletion of all your data at any time by emailing [email protected].
Does AIP Kitchen give medical advice?
No. AIP Kitchen is a recipe and tracking tool. Nothing in the app — including the AI recipe tool, symptom trends, or reintroduction guidance — constitutes medical advice. The AI is scoped to recipe adaptation only and cannot answer health or medical questions. Always work with a qualified healthcare provider when making significant changes to your diet.

AIP Kitchen is a recipe and food tracking tool, not a medical service. Nothing in this app or on this website constitutes medical advice, diagnosis, or treatment. The AI recipe tool is provided for recipe adaptation only — it is not able to provide health guidance and should not be used for that purpose. Always speak with a qualified healthcare provider before making significant dietary changes, particularly if you are managing a medical condition, are pregnant, or are under 18.